Intelligence Reporting                                                                                                     Stage 7: Helpdesk ==>

No matter how robust your TEM solution is, it must offer an easy way to extract the data and present it in a customized format. TrueVue not only has a series of standard reports, it also possesses the ability for the user to do real-time queries against the live database and create customized reports.  These customized reports can then be filtered further using a drop-down in the report header. Each of these reports can be exported outside of TrueVue for further manipulation of the data to accommodate our client's needs.

A few reports you can run within TrueVue:

  • Variance reports including % increases, additional usage, etc.
  • Summary reports for all wireless & wireline services, as well as equipment.
  • Zero Usage, International, Directory Assistance, Media charges, etc.
  • Trend expenses by locations, cost centers, carriers, and service types
  • Forecasting reports by cost center, location, users, etc.
  • G/L reports showing allocation of expenses and chargebacks.

In addition, these reports are "normalized" regardless of the carrier.  Our detailed, analytical report engine within TrueVue helps our clients identify trends and opportunities within their telecom spending patterns and measure performance against carrier contracts.

To request a sample of our reporting capabilities, contact us now.