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Leadership Team |
Leadership Team
Troy J. McCracken
Chief Executive Officer
Troy founded Spectrum in 1999 with the vision of
delivering unparalleled telecommunications management
services to small and medium sized businesses within
southwestern Ohio. Since its inception, Spectrum has
expanded its geographic market on a national level and has
added large enterprises to its growing clientele base.
Troy excelled as a sales professional for several years
while at Cable & Wireless and Cincinnati Bell. Adept at
networking, he developed a sales channel that presented
opportunities for significant revenue growth. He then
leveraged those loyal relationships to develop a service
template that sustains Spectrum’s dynamic business model.
After ten years of significant growth under Troy's
leadership, Spectrum has evolved into a
nationally-recognized telecommunications lifecycle
management (TLM) company that develops and implements
telecommunications expense management (TEM) solutions. Much
of the company's success can be attributed to Troy's vision
and his ability to foresee changes within the industry and
then design solutions that would ultimately benefit
Spectrum's clients. TrueVue is one such innovation, which is
now the hallmark of Spectrum's comprehensive service
offering.
Troy's passion for developing Spectrum into an exemplary value-added service provider is evidenced by his longstanding commitment to
Vistage International and the Chief Executive Boards International. He is also an active board member of Elizabeth's New Life Center, a charitable organization dedicated to prenatal care, and various other committees within the community. Troy is a graduate of
The University of Dayton, where he lettered in varsity basketball while earning a Bachelor of Science in Business Administration with a major in Marketing. An accomplished youth basketball coach, he resides in
Hilton Head, SC with his wife and six young boys.
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Jeffrey M. Tell
Vice President
Jeff has over 20 years of business experience, with a diverse background in specialties such as
corporate finance, M&A transactions,
strategic direction, and development of new products and services. He has
led start-ups of national lines of business, the acquisition of competing organizations, and the
growth strategies for multiple operating divisions.
Jeff is responsible for all operational and general management functions at Spectrum, including Finance, Technology, Human Resources and Client Retention. His orientation to detail, as well as his keen focus on process improvement and strategy implementation
will strengthen Spectrum's market presence as the growth
of its proprietary software application, TrueVue®, evolves into a reputable and competitive Software as a Service (SaaS) within the TEM industry.
Jeff resides in Mason with his wife and five young children. He is very active in
the community and spends an enormous amount of time coaching youth
sports.
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Cathy Robinson
Director - TrueVue® ServicesCathy Robinson has held many positions over her 7+ year career with
Spectrum. In her current role, Cathy is responsible for all TrueVue® development and management functions. Prior to assuming this vital role, she was Quality Control Manager responsible for
evaluating, defining, and
documenting Spectrum's processes and procedures – ensuring that the
organization operates as efficiently as possible and that
customers needs are taken care of before and after the sale is closed.
She brings to
Spectrum over 20 years of experience in the telecommunications
industry, having served in a technical sales support or customer
support capacity for most of her career. Her diverse background has
helped Cathy excel within Spectrum.
She is a graduate of
Xavier University, and currently resides with her husband and two daughters in Liberty Township. |
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