Schedule a demo today!
Telecom lifecycle management has gained
increased attention in the commercial
space as companies are implementing a
number of different communication
channels and lacking the proper
management tools to stay within budget
while managing complex contracts and
solutions.
While telecom expense management is generally reserved for the corporate environment, it even has a place in the consumer realm. Consider a recent IT Business Edge report in which a Federal Communications Commission survey suggests roughly 30 million Americans experience “bill shock” or a surprising increase in billing not connected to a plan change.
This article in particular mentions a Massachusetts subscriber who received a Verizon Wireless bill for $18,000 – talk about bill shock. This bill was voided, of course, but the point is that in the FCC survey, more than one-third of respondents experienced increases of $50 and 23 percent of $100 or more.
The common element in each situation is that the consumer has lost track of how much they pay to their carrier. While it is true kids can easily run up charges without the knowledge of the parents, it could also be something as simple as changes in the fine print on taxes or ancillary charges. Most of us don’t pay attention to minor changes and especially if it only alters the bill by a few cents, we don’t tend to notice.
Take this problem to the corporate level and the estimated $50 to $100 increase is multiplied by the number of phones or extensions or both and the problem is much bigger. In addition, a consumer is less likely to overlook significant increases when compared with an organization, putting the organization at even greater risk for gross overbilling and overpaying.
This risk is increased by the dozens of contracts a company can have with a variety of service providers in multiple regions. While it may be assumed the organization has someone in charge of ensuring everything is done as efficiently as possible, they person may or may not be an expert in telecommunications and may or may not have the time or the budget to truly manage such expenses.
In truth, there are so many different facets of telecommunications that are complex, the proper management can be difficult to contain in-house. This challenge presents a strong argument for turning to a TEM provider who can bring expertise and focused management to the organization’s telecommunications strategy while also producing a strong return on investment.
While telecom expense management is generally reserved for the corporate environment, it even has a place in the consumer realm. Consider a recent IT Business Edge report in which a Federal Communications Commission survey suggests roughly 30 million Americans experience “bill shock” or a surprising increase in billing not connected to a plan change.
This article in particular mentions a Massachusetts subscriber who received a Verizon Wireless bill for $18,000 – talk about bill shock. This bill was voided, of course, but the point is that in the FCC survey, more than one-third of respondents experienced increases of $50 and 23 percent of $100 or more.
The common element in each situation is that the consumer has lost track of how much they pay to their carrier. While it is true kids can easily run up charges without the knowledge of the parents, it could also be something as simple as changes in the fine print on taxes or ancillary charges. Most of us don’t pay attention to minor changes and especially if it only alters the bill by a few cents, we don’t tend to notice.
Take this problem to the corporate level and the estimated $50 to $100 increase is multiplied by the number of phones or extensions or both and the problem is much bigger. In addition, a consumer is less likely to overlook significant increases when compared with an organization, putting the organization at even greater risk for gross overbilling and overpaying.
This risk is increased by the dozens of contracts a company can have with a variety of service providers in multiple regions. While it may be assumed the organization has someone in charge of ensuring everything is done as efficiently as possible, they person may or may not be an expert in telecommunications and may or may not have the time or the budget to truly manage such expenses.
In truth, there are so many different facets of telecommunications that are complex, the proper management can be difficult to contain in-house. This challenge presents a strong argument for turning to a TEM provider who can bring expertise and focused management to the organization’s telecommunications strategy while also producing a strong return on investment.
